Thank you for shopping at Ctiveampx. We are committed to delivering your sofa safely and on time. Please read our shipping policy for details on how we handle orders and deliveries.
Order Processing Time
All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.
Shipping Locations
We currently ship to:
All major cities and regions within [Insert Country]
For international shipping, please contact us before placing an order
Delivery Time Estimates
Standard Shipping: 5–10 business days
Express Shipping (if available): 2–5 business days
Delivery times may vary based on location and courier.
Shipping Charges
Shipping charges are calculated at checkout based on location and product size.
We may offer free shipping on select products or promotions.
Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number.
You can track your order via our website or courier partner’s site.
Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours with photos.
For lost or delayed packages, we will work with the courier to resolve the issue.
Email: support@activeampx.com
Address:
2855 Stevens Creek Blvd, Suite 1107
Santa Clara, california 95050, USA
Phone: +1 (408) 710-7865
Customer Service Hours:
• Monday – Friday: 9:00 AM – 6:00 PM